By entering into the Terms And Conditions of Use, you will be granted a revocable license to access the Website. Your access privileges are conditional on your adherence to the terms of the Terms And Conditions of Use. We reserve the right to temporarily deny you access to the Website or permanently terminate your access privileges at any time if, in our sole discretion, you have failed to abide by the terms of the Terms And Conditions of Use or appear to us likely to do so. By agreeing to grant you access, we do not obligate ourselves to do so or to maintain the Website, or to maintain it in its present form, and we expressly reserve the right to modify, suspend or terminate your access privileges. You agree and understand that we may, in our sole discretion and without any prior notice, close the Website or deny you access to it.

The Website is for use by independent adults over the age of 18 years old. The Website is not to be used by those under the age of 18. However, the Website may be used by adults to discuss healthcare concerns regarding their children under the age of 18.

It is your responsibility to ensure that it is lawful to access and use the services on the Website in the country in which you are located. We accept no responsibility for the use of the Website in any country where it is unlawful to do so.

Any medical information given on the Website whether written, stated or implied, is for information purposes only. The information is provided “as is” and without warranty of any kind by us.

Your access to certain Dr520 services and Website may be available to you through your health insurance or corporate benefit plan (your “Plan”), provided to you by a third party (your “Plan Sponsor”). Dr520, together with the doctors you have consultations with through Dr520 (“Dr520 Doctors”) and Dr520’s staff, are independent from, and not an agent, employee, partner or representative of, your Plan Sponsor.

By using any services available to you through your Plan and by your Plan Sponsor, you authorize us to share basic identification and medical data with the Plan Sponsor for the purpose of claims processing and delivering the services in accordance with your Plan. We will take all reasonable steps to protect your personal information in accordance with our Privacy Policy.

Your access to any of the Dr520 services and Website is not guaranteed by your Plan or by your Plan Sponsor.

Dr520 and Dr520 Doctors are not aware of the terms of your plan, and give their advice and any referrals independently. A referral, or any health insurance or Plan information, given by a Dr520 Doctor does not guarantee that such referral appointment will be covered by your Plan or that such insurance information is correct or reflective of your Plan, and does not constitute pre-authorization by your Plan Sponsor. Please contact your Plan Sponsor in relation to any coverage questions you may have regarding services provided by your Plan.

If you have a complaint or question about your Plan, please refer to your Plan documentation for the complaints procedure which you should follow, or contact your Plan Sponsor.

By using the Website, you agree that any information you provide is true and accurate, is not misleading, and is offered in good faith. You are only permitted to access the Website for personal use. You agree not to use the Service for any commercial, business or re-sale purpose.

Dr520 reserves the right to deny any person access to the Website in the event that that person makes excessive use of the services on the Website in the reasonable opinion of Dr520 and/or relative to typical usage patterns (the “Fair Usage Policy”) or is abusive or acts inappropriately to any Dr520 Doctor or any employee or agent of Dr520. Inappropriate acts include, without limitation: (i) inappropriate, abusive, offensive behavior or remarks; or (ii) ‘time-wasting’, which shall include no-shows and cancellations. In the event of excessive, inappropriate or abusive use, Dr520 reserves the right to disable your access to the Website and Services, if we feel that you have failed to comply with these Terms and Conditions of Use.

We have the right to disable any password or user identification if we feel that you have failed to comply with these Terms and Conditions of Use.

We provide a care coordination platform with a variety of different health services rendered on the platform. Specific terms and conditions for each of these services are listed below.

3a. Virtual Care Services

We provide a virtual care service that consists of online video, audio and text medical consultations and information, as well as prescription and referrals.

This Website is offered directly through us or through our partners such as employers, insurance companies or other organizations that provide access to the Website to their customers, policyholders or other end-users.

The specific terms controlling your use of the Website is controlled by these Terms and Conditions of Use, supplemented by any terms that are applicable in deployments through partners (the “Partner Terms”). In any case where there is a conflict between Partner Terms and these Terms and Conditions of Use, these Terms And Conditions of Use shall prevail.

We disclaim any use of the Website for the provision of any emergency services or care for acute medical conditions or where treatment/diagnosis in-person is required.

The Website is in no way designed to allow for the services rendered through it to replace the services of your regular in-person doctor or a hospital.

The information and advice provided by a doctor on the Website should be used to increase your awareness of the options you may have available to you. This information is highly unlikely to be appropriate or sufficient in circumstances of emergency, where a physical examination and intervention is likely required.

The information and advice provided by doctors on our website is based on the information you have supplied to our website and the doctor you are interacting with. We are absolutely not responsible for false or incomplete information provided by you that will affect the advice provided to you by doctors on our website. Further, you are solely responsible for understanding any information provided to you on the Website.

You may be issued with a prescription for medicine by a doctor you connect with on the Website; you may also be prompted by us to use a pharmacy partner for delivery or fulfillment of prescription medicines. The doctor will use his or her best endeavors, based on the medical history you have provided and the symptoms you describe, to prescribe medicine appropriate for your condition. In no case will we be responsible for ensuring that you receive the medicine you are prescribed or that the medicine you receive is the same as that prescribed by the doctor. We are also not responsible for any instructions in relation to the medication provided by a pharmacist or anyone else associated with the provision of medication you have been prescribed.

Doctors on the Website may issue prescriptions for medicines only when in their professional judgment, for which we take absolutely no responsibility, it is in your best interests to receive the medicine in accordance with the respective legally enforceable guideline.

Certain classes of medications are not suitable for online prescribing. Regardless, in no case do we take any responsibility for medications prescribed on the Website.

By agreeing to a pharmacy affiliate fulfilling your prescription, you authorize us to share basic identification and medical data with the pharmacy affiliate for the purposes of verifying your identification on collection of your prescription. We will take all reasonable steps to protect your personal information in accordance with our Privacy Policy.

You acknowledge that you and the dispensing pharmacies are solely responsible for arranging to receive medication and paying for such medication and delivery (where a delivery service is used) on such terms that you agree with the pharmacy that dispenses the medication. You are under no obligation to purchase any prescribed medication.

You will comply with any instructions given in relation to any prescription provided to you including route, timing and dosages; you will promptly report any side effects of any prescription to a doctor; you will protect anything prescribed to you and not permit any other person access to the prescribed medication; you will not use any prescription after its expiry date.

The Website can provide a referral to clinicians in situations where appropriate.

3b. Payments

We use a third-party payment processor to handle secure payment for chargeable Hosted App Services offered by a Hosted App Provider and are not responsible nor will be held liable for any acts or omissions of such third party payment processor.

Depending on your insurance policy or plan, services offered by Dr520 may require payment from you. You may purchase a service or product directly from us or through a third-party payment provider. When you purchase a service or product (each, a “Transaction”) you may need to supply us or a third-party payment provider, payment details and any additional information required to complete your Transaction, including but not limited to your credit card number, the expiration date of your credit card and your address(es) for billing and delivery (such information, “Payment Information”). You should be aware that online payment transactions are subject to validation checks by our third-party payment provider and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information.

The amounts due and payable by you for a Transaction through the Services will be presented to you before you place your order. If you choose to initiate a Transaction, you authorize us to provide your Payment Information to third party payment providers to complete your Transaction and agree (a) to pay the applicable fees and taxes (if any); (b) that Dr520 may charge your credit card or third party payment processing account, including, but not limited to, your account with the app store or distribution platform (like the Apple App Store or Google Play) where the App is made available (each, an “App Provider”), for verification, pre-authorization and payment purposes; and © to bear any additional charges that your App Provider, bank or other financial service provider may levy on you as well as any taxes or fees that may apply to your order.

You will receive a receipt of payment upon payment. Your order is not binding on Dr520 until accepted and confirmed by Dr520. All payments made are non-refundable and non-transferable except as expressly provided in these Terms.

If you have any concerns or objections regarding charges, you agree to raise them with us first and you agree not to cancel or reject any credit card or third party payment processing charges unless you have made a reasonable attempt at resolving the matter directly with Dr520.
Dr520 reserves the right to not process or to cancel your order in certain circumstances including but not limited to the following situations:- (i) if your credit card is declined, if we suspect the request or order is fraudulent, or (ii) in other circumstances Dr520 deems appropriate in its sole discretion.

Dr520 also reserves the right, in its sole discretion, to take steps to verify your identity in connection with your order. You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information). Dr520 will either not charge you or refund the charges for orders that we do not process or cancel.